Covid-19 Business Operation
COVID-19 - Additional Steps We are Taking to Protect the Health of our Customers and Employees
We are now taking the following steps to protect the health of our Customers and Employees in the midst of the pandemic. Most of the steps involve increasing social distance and reducing customer congestion.
- Sales Department hours are reduced to Monday to Saturday, 9am to 5pm. Sunday CLOSED.
- Sales customers are strongly encouraged to take test drives on their own, without the Sales Representative in the vehicle.
- We are happy to arrange a test drive, or vehicle appraisal for trade-in with sanitizing measures in place, but we will not be accompanying customers at this time. We are also able to bring a vehicle to you, or pickup your trade for appraisal by appointment as well
- Business Office Representatives will deliver vehicle paperwork at an open area table-top for Customers taking delivery (instead of in their offices).
- Service Hours : Monday - Saturday 8.00 am -5.00pm , Sunday Closed
- Shuttle service for Service Department Customers is suspended. We strongly encourage our Customers to arrange alternate transportation. Our Call Centre Representatives will be happy to assist you with these arrangements.
- Car washes of customer vehicles after service will be limited to car wash coupon and sanitizing wipe down of the touch surfaces inside our Customers’ vehicles.
- Customer Lounge seating will be spread out to allow for more social distancing.
- When dropping their vehicles off for service, we will strongly encourage our Service Customers to complete a key drop form at the table provided in the Service Drive. Our Service Advisors and Service Valets will be happy to assist you with this.
- When paying for your service work, we will strongly encourage our Service Customers to pay using our pay by text software on their mobile devices, instead of paying with the Cashier/Receptionist. Our Call Centre Representatives and Service Advisors will be happy to assist you with this.
- We strongly discourage our Customers from paying by cash but will accept cash for now if our Customer has no other pay method option.
We thank you in advance for your support and cooperation. We very much appreciate the opportunity to serve you now and, in the years, ahead.
Your Surrey Honda Team